TERMS OF SERVICE
Last Updated: March 18, 2026
Welcome to Tamola. By accessing and using our website (tamola-2.myshopify.com) and purchasing our jewelry products, you agree to be bound by these Terms of Service.
1. General Terms
By accessing this website, you agree to these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. You must be at least 18 years of age to make purchases on our website.
2. Products and Pricing
All jewelry products are subject to availability. We reserve the right to discontinue any product at any time. All prices are listed in EUR and include VAT (Value Added Tax) as required by EU law. Prices are subject to change without notice.
3. Product Descriptions and Materials
We attempt to be as accurate as possible in describing our jewelry products. Our jewelry is crafted from quality materials including stainless steel and silver. However, we do not warrant that product descriptions, colors, or other content is completely accurate due to variations in photography and screen displays. For detailed information about our materials, please refer to our FAQ page.
4. Allergies and Skin Sensitivities
While we use quality materials, we cannot guarantee that our jewelry will be suitable for all individuals. If you have metal allergies or skin sensitivities, please review our material specifications carefully before purchasing. We are not liable for allergic reactions or skin irritations.
5. Orders and Payment
By placing an order, you warrant that you are legally capable of entering into binding contracts. All payments must be received before your order is processed. We accept various payment methods as displayed at checkout. Order confirmation does not guarantee product availability.
6. Shipping and Delivery
We ship from the Netherlands. For detailed shipping information, timeframes, and costs, please refer to our Shipping Information page. We are not responsible for delays caused by customs, postal services, or other circumstances beyond our control. Risk of loss and title for items purchased pass to you upon delivery to the carrier.
7. Right of Withdrawal (EU Consumer Rights)
In accordance with EU consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise your right of withdrawal, you must inform us of your decision. Please note that personalized or custom-made jewelry items may be excluded from this right.
For complete details on returns, exchanges, and refunds, please refer to our Returns & Refunds policy.
8. Returns and Refunds
We offer a 30-day return policy for eligible items. Please refer to our Returns & Refunds page for detailed information about our return process, conditions, exchanges, and store credit options.
9. Jewelry Care and Warranty
For information on how to care for your jewelry, please visit our FAQ page. While we craft our jewelry with quality materials, proper care is essential to maintain its beauty. We are not responsible for damage resulting from improper care, wear, storage, or normal wear and tear.
10. Privacy and Data Protection
We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and Dutch data protection laws. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent at any time
For more information, please review our Privacy Policy.
11. Cookies
Our website uses cookies to enhance your browsing experience. By continuing to use our site, you consent to our use of cookies in accordance with our Privacy Policy.
12. Intellectual Property
All content on this website, including jewelry designs, text, graphics, logos, and images, is the property of Tamola and protected by international copyright and intellectual property laws. Unauthorized use is prohibited.
13. Limitation of Liability
To the extent permitted by law, Tamola shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service, including but not limited to loss of profits, data, or other intangible losses.
14. Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the Dutch courts.
In accordance with EU Regulation on Online Dispute Resolution, you may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
15. Force Majeure
We shall not be liable for any failure to perform our obligations where such failure is as a result of circumstances beyond our reasonable control, including but not limited to acts of God, war, pandemic, or failure of third-party services.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
17. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of the Service following any changes constitutes acceptance of those changes. We recommend reviewing these terms periodically.
18. Entire Agreement
These Terms of Service, together with our Privacy Policy, Returns & Refunds policy, and any other legal notices published on this website, constitute the entire agreement between you and Tamola.
19. Contact Information
For questions about these Terms of Service, please contact us through our Contact page or via the contact information provided on our website.