30-Day Return Policy
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, items must be:
- unused and unworn
- in their original condition
- returned with original packaging and tags attached
Items showing signs of wear may not be eligible for return.
Exchanges
We do not offer direct exchanges.
If you would like a different size or style, simply return the item and choose store credit, then place a new order for the item you prefer.
This allows you to easily select the correct item.
Store Credit
You may return eligible items for store credit.
✔ free return shipping
✔ valid for 24 months
✔ usable on any Tamola purchase
Store credit will be issued once the returned item has been received and inspected.
Store credit cannot be redeemed for money.
Refunds
If you prefer a refund to your original payment method, you may return the item within 30 days.
Return shipping costs will be deducted from the refund.
Original shipping charges are non-refundable.
Refunds are processed within 5–10 business days after the return is received.
Return Fees
Return fees shown below will be deducted from the refund amount.
| Region | Store Credit | Refund |
|---|---|---|
| Netherlands | Free | €4.95 |
| European Union | Free | €6.50 |
| United Kingdom | Free | £6.50 |
*Return labels are intended for standard letterbox-sized returns. Additional carrier fees may apply for oversized returns.
**For orders placed in other currencies, the applicable return fee will be converted to the order currency.
Sale Items
Sale items may also be returned within 30 days.
They are eligible for either:
- store credit, or
- refund (return shipping applies)
Promotions & Bundels
If your order included a promotion (such as Buy 2 Get 1 Free or similar offers), the total discount is applied evenly across all items.
If items are returned, the refund amount will reflect the adjusted price of each item after the promotion has been applied.
To retain the full promotional value, items should be returned together.
Earrings & Hygiene Policy
For hygiene reasons, earrings can only be returned if the hygiene seal remains intact and the item has not been worn.
Items with removed seals cannot be returned.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Tamola will cover all return shipping costs and send a replacement or issue a full refund.
How to Start a Return
To request a return, please use our Return Request Form:
Or contact us:
support@tamolajewellery.com
Include:
- your order number
- the item(s) you wish to return and the reason for the return
- whether you prefer store credit or a refund
Returns must be approved before being sent back.
Contact
If you have any questions regarding returns or refunds, please contact: support@tamolajewellery.com
We aim to respond within 1 business day.
Tested in real life
Worn daily, tested properly, kept only if it holds up in real life.
Honest materials
Stainless steel with quality plating. No inflated claims.
Fair pricing
Priced the way we'd want to buy it ourselves.